Privacy & Cookie Policy
This policy explains what information Glow Walk Club uses, why it is used, which services receive it, and how you can control optional tracking.
Last updated: 29 September 2026
1. Who is responsible for your data?
The data controller and legal seller is Luminita Miller Florea, a Swiss self-employed business operating Glow Walk Club from Switzerland.
Email: luminita@glowwalkclub.com
2. Information we process
Account and service data
Name, email address, login details, membership status, workout progress, challenge participation, preferences, and support messages.
Payment data
Stripe processes card and payment details. Glow Walk Club receives transaction, subscription, currency, and payment-status information, not your full card number.
Email data
Email subscriptions, groups, campaign delivery, opens, and link clicks when permitted by applicable law and your email settings.
Device and usage data
Browser, device, pages viewed, referral information, and interactions. Optional analytics and advertising data is used only after the matching consent choice.
3. Why we use information
- To create and secure accounts, provide workouts, record progress, and deliver purchases.
- To process payments, prevent fraud, maintain financial records, and meet legal obligations.
- To answer support requests and send service messages connected to your account or purchase.
- To send marketing emails where you have consented or where another lawful basis applies, with an unsubscribe option in every marketing email.
- With your consent, to understand site use through PostHog analytics.
- With your separate consent, to measure Meta advertising and support personalised advertising.
Depending on the activity, the legal basis is performance of a contract, compliance with a legal obligation, legitimate interests such as security and service improvement, or your consent. You may withdraw consent at any time without affecting processing that occurred before withdrawal.
4. Services that process information
| Provider | Purpose | When used |
|---|---|---|
| Base44 | Website hosting, authentication, and app database | Essential for the service |
| Stripe | Checkout, subscriptions, payments, and fraud prevention | When you use a paid service |
| MailerLite | Newsletters, automations, and service email delivery | When you subscribe, purchase, or receive service email |
| PostHog | Product analytics and site-use measurement | Only with Analytics consent |
| Meta Pixel | Advertising measurement and personalised advertising | Only with Marketing consent |
| YouTube | Video delivery | When you open or play YouTube content |
Some providers process data outside Switzerland or the EEA. Where required, transfers are protected using recognised safeguards such as adequacy decisions, approved contractual clauses, or applicable data-transfer frameworks.
6. Retention and security
We keep personal data only as long as needed for the purposes described above, including providing an active account, resolving support issues, preventing fraud, and meeting tax, accounting, and legal obligations. Retention periods vary by record and provider. Data is deleted or anonymised when it is no longer required.
Reasonable technical and organisational safeguards are used to protect information. No internet service can guarantee absolute security.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data, and to withdraw consent. You may also complain to the competent data-protection authority. In Switzerland, the supervisory authority is the Federal Data Protection and Information Commissioner.
To make a request, email luminita@glowwalkclub.com. Identity verification may be required before account data is disclosed or deleted.
8. Changes to this policy
This policy may be updated when services, providers, or legal requirements change. Material changes will be highlighted on the site or communicated through an appropriate channel. The date at the top shows the latest revision.